Thursday Night TD Ameritrade Goodness
I’m not normally one to gush about good consumer experiences on a usual basis, but I do believe that one should give kudos when it is due. Good customer service can make a big difference, especially when many options among competitors are available. Just ask the computer or mobile phone companies.
I contacted TD Ameritrade earlier this evening with a question about my investment account. After some fairly usual troubleshooting talk and polite chit-chatting about trading fees, the customer rep on the phone gave me 20 free trades to use over a 2 month period. At $9.99 a trade, that’s roughly $200 of free money. I took down the rep’s name, and sent over an email to his manager noting how pleasant the experience was.
I’ll never say a bad thing about Pete Ricketts again. The guy knows how to run a company’s customer service.
The Comments
Fletch says We'll see how he does May 21, 2009 at 10:24pm
We’ll see how he does running the Cubs. I cannot wait for them to pull out the orange stocking caps during cooler weather games.
Gene says RE: We'll see how he does May 22, 2009 at 7:03am
LOL!
But seriously, that’s amazing customer service.
Mr. Wilson says Never say never May 22, 2009 at 7:13am
I’ll never say a bad thing about Pete Ricketts again.
Never, T? Hmm, I find that difficult to believe. I’ll remember that the next time he runs for office.
beerorkid says Traditional American Nebraska family patriotic May 22, 2009 at 11:01am
Traditional American Nebraska family patriotic values for ya.